customer-satisfaction tag questions
Lextree
Simply the best software for managing legal entities and documents.
The Berkman Letter
Practical analysis and commentary for business, law, and more.
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What frameworks exist for measuring customer service effectiveness beyond simple customer satisfaction metrics?
We rely on overall customer satisfaction scores to measure customer service performance and are looking for a more detailed set of metrics to help identify impr...1045 views1 answer0 stars -
How do I put sentiment analysis into action on customer feedback projects?
Please recommend some tools that will help me implement sentiment analysis in customer feedback data for my business.22 views1 answer0 stars