customer-service tag questions
Lextree Simply the best software for managing legal entities and documents.
The Berkman Letter Practical analysis and commentary for business, law, and more.
Please recommend some tools that will help me implement sentiment analysis in customer feedback data for my business.
What frameworks exist for measuring customer service effectiveness beyond simple customer satisfaction metrics?We rely on overall customer satisfaction scores to measure customer service performance and are looking for a more detailed set of metrics to help identify impr...